evee

May Mascunana

Renting

What is evee?
evee is an all electric car sharing platform, where you rent electric cars directly from the people that own them. We have t...

Frequently Asked Questions

As an online business, evee is committed to ensuring our renters and hosts feel safe and secure when hiring a car or renting out their own...

Why We Collect Certain Data

We designed the Evee booking platform for security, to make the process effortless and paper free for our hosts and renters.
 
For Renters...

How evee Works

Creating an account on evee is easy!
Get started by clicking “Sign Up” on the top right of the screen and fill out the form with name, ema...

Creating an evee Account

If you haven't signed up and created an evee account please read "Creating an evee Account".
There are two steps to set up your account: 1...

Setting up your evee Account

Driving in Australia is great fun for our visitors from overseas! If you are from overseas and you're wondering if you can drive in Austra...

International Drivers in Australia

Searching for an EV on evee
To make a booking you will need to search for an EV on evee. Head to our homepage at evee.com.au or look for t...

Making a Booking on evee

You can message your host via evee’s internal chat system once you have made a booking request. 
Each booking you have will have a chat sp...

Contacting Your Host

As evee is an online platform our rental agreement is constituted by the booking confirmation email you receive and our Terms and Conditio...

Viewing Your Rental Agreement

Here are some tips on how to start booking trips on evee!

Getting Started

Your evee Profile
If you need to update your evee account information, head over to your ‘Edit Profile’ to change the necessary fields as ...

Changing/Updating Your Account Details

To deactivate your account, go to "Account" &gt; "Login &amp; Security".

At the bottom of the list you will see a deactivate button. Make...

Deactivating Your Account

If you would like to change the email address* linked to your evee account, please let our customer support team know by emailing them at ...

Changing Your Email

When you set up your account on evee, you will have a referral code generated for you. To find your referral code please first sign into y...

Your Referral Code

Things to consider after creating your account on evee.

Managing Your Account

 
What's next?
After requesting a booking with your host on evee, please follow the guidelines below to make sure everything runs smoothly...

Once You've Made a Booking

Each vehicle on evee has a minimum age requirement displayed on each car listing page.
Our vehicles require our renters to be of a minimum...

Age Restrictions for our Vehicles

You are allowed to invite up to three drivers for your booking at no extra cost. To add another driver to your booking, select your Upcomi...

Adding Additional Drivers

Renting an electric car is an amazing experience and a wonderful gift for someone special!
You can buy an evee gift card for them (via eve...

Renting as a surprise gift

Our vehicles will come with a daily distance allowance and may come with unlimited kms. Please check your vehicle listing description to s...

Distance Included in Your Trip

Booking an EV with delivery
Some of our hosts offer rental delivery where you may choose a location or from a list of locations the host h...

Choosing Delivery

Sometimes things do not go according to plan. In the event that you are late to pick up or drop off your rental, you must notify the host ...

Arriving Late for Pick-up and Drop-off

If you are thinking of taking an EV to snowy regions, you are welcomed to do so! EV's make a great ride in a ski trip. Rented vehicles are...

Snow Travel

Interstate travel is permitted during your rental period - we've had several evee users travelling across Queensland, New South Wales, Aus...

Travelling Interstate

On evee there are two kinds of hosts: peer-to-peer and Commercial Hosts. 
Commercial Hosts are an independent rental company, or entity wi...

Rentals from Commerical Hosts

 
 
Although it is not a requirement for hosts to offer any additional extras or accessories when renting their vehicle. Our hosts are ver...

Rental Extras and Accessories

Pets
Allowing pets is up to host’s discretion and may incur additional charges or expectations for cleaning the car. This information is i...

About Pets & Smoking

Our insurance provides you cover for you rental, you also have a damage liability amount.  That is, this is the most you will pay in the e...

Reducing Your Damage Liability

When it comes to COVID-19 and travel, please consult with your state/territory’s health department’s advice and follow any state restricti...

Planning with COVID-19

You can rent out a car on evee as a replacement of your own car if it is in the repair shop. Get in touch with evee and we can…

Using an evee vehicle as an accident replacement car

When it comes to planning your upcoming trip, here are some important items you should consider.

Planning Your Trip

evee made some changes to the renter charges and commission structure with a view to simplification and greater clarity for hosts, renters...

How Pricing and Payment Works

evee authorises a $500 security deposit on your default payment method 24 hours before the start of your booking. The hold is released 48 ...

Your Rental Security Deposit

Besides the booking costs, you may incur additional costs if certain conditions are or are not met. These include:

Exceeding the distance...

Paying for Extra Charges

Paying for Your Trip

We recently introduced a feature that allows renters to request changes to a booking. 
 
If you need to shorten or extend a booking, pleas...

Making Changes to Your Booking

We understand that your plans may change. However, if you need to cancel your booking, we have a minimum notice for cancellation.





If ...

evee's Cancellation Policy

Changing or Cancelling Your Trip

About Smoking
In accordance with Australian law, rental vehicles are strictly prohibited from smoking.
Please note: Smokers will incur add...

Smoking Policy

Although optional, we encourage you to leave fair reviews for all rentals. Ratings are important. They create transparency and a high leve...

Leaving Reviews

Extra charges are charges that you may incur that are related to your rental. For example, there are charges related to your host’s expect...

Extra Charges

Keeping your rental clean
When you return your rental you may need to return the car clean. This depends on your host and so please read t...

Cleaning Your Rental

As the vehicle comes under the host’s details, any traffic infringements, which can include red light camera detection, dangerous goods in...

Parking Tickets and Traffic Infringements

As a responsible electric vehicle car rental company, we understand the importance of accommodating customers with service animals. We str...

Assistant Animals and Pets Policy

It is the renter’s responsibility to report any damage to your host as soon as possible. You must record all details and take photos of th...

Vehicle Damage

It is the renter’s responsibility to report an accident to the vehicle’s host and/or evee support (support@evee.com.au) as soon as possibl...

Vehicle Accident & Claim

During your rental if you have an emergency such as being involved in a accident, damaged the vehicle, or zero battery level please inform...

When in an Emergency

Understanding Your Responsibilities

If you have opted to reduce your damage liability through RentalCover and wish to make a claim you will need:

the rental agreement,
writt...

Making a RentalCover Claim

evee provides standard insurance coverage similar to other car rental companies to ensure our customers have the basic coverage to enjoy t...

How You Are Protected

Our standard insurance helps to cover you during your trip for most things. While you are protected you are still liable for damages up to...

Reducing Damage Liability through Rental Cover

We understand things can happen suddenly and can be very stressful. This is why evee has partnered with the NRMA to provide a worry-free e...

Roadside Assistance at evee

Here are articles to provide more information about protection for our renters when renting one of our vehicles.

Understanding Protection and Choosing Protection

Make to main site

Find answers and get help from Intercom Support and Community Experts

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