Additional fees during your booking
You may incur additional fees for specific services used during your booking. Additional charges will include a card processing fee levied by our payment platform — this is not a source of profit for evee.
Additional charges may include:
Exceeding the allocated mileage for your booking (charged per kilometre)
Returning the rental in an unclean condition — see our Cleaning guide
Returning the rental with less battery charge than outlined in the host's listing
Costs of supercharging during your rental period
Toll expenses incurred during your rental period
Delivery costs (for deliveries requested after the booking)
Repairs for minor damages
Mileage inclusions
Each host sets their own daily distance inclusion for their listing, as well as the cost per additional kilometre for any distance travelled above this inclusion. The daily distance included is displayed under the selected travel dates within the listing.
This allowance is cumulative and can be spread across your entire rental period.
For example: A listing with a daily allowance of 125 km per day with a booking duration of two days includes a total of 250 km. You may travel 50 km on your first day and 200 km on your second day and still be within your distance inclusion.
To confirm the total distance inclusion and additional kilometre cost, select your travel dates on the listing page. Once dates are selected, the total distance inclusion will be shown:
Late returns
If you need more time with the vehicle, you must request an extension through the Change your booking process — do not rely on your host accepting a late return fee as an extra payment. Returning a vehicle after the agreed end time without a booking extension may void your insurance coverage for the period beyond the original booking.
If you are running late, communicate with your host as soon as possible and keep them updated on your expected return time.
Other considerations
Your host may set certain standards for using and returning the vehicle. These will be noted in the listing description. If you have questions about these standards, reach out to your host directly via Messages.
When your host issues a request for additional payment, you will be notified via email. You have 48 hours to review the request before it is processed automatically. If you accept the charges, no further action is required. If you dispute the charges, you can reject the request within the booking and initiate a discussion with your host.
If an agreement cannot be reached, you may escalate the matter to evee for review. We can assess the charge's validity and assist in facilitating a resolution.