A thorough handover is one of the most important parts of any evee rental. Documenting the vehicle's condition at both pick-up and drop-off protects both the host and renter in the event of a dispute. The more photos and records you take, the better.
Both hosts and renters should complete a handover record at the start and end of every rental.
Vehicle details to record
At the start and end of the rental, both parties should note and agree on the following:
Vehicle registration number — confirm it matches the listing
Odometer reading (km) — record the exact figure at pick-up and drop-off
Battery charge level — note the percentage at pick-up and drop-off
Exterior cleanliness — note whether the exterior is clean
Interior cleanliness — note whether the interior is clean
Documenting the vehicle condition
Take photos and videos at both pick-up and drop-off. The more thorough your documentation, the easier it is to resolve any disputes quickly and fairly. At a minimum, capture the following:
Full exterior — all four sides, front, and rear
Interior — seats, floor, boot
Dashboard — showing the odometer reading and battery charge level
Close-ups of any existing damage — scratches, dents, scuffs, or marks present before the rental begins
Keep all photos and videos for a minimum of 30 days after the rental ends. If a damage claim is raised, evee will request this evidence as part of the assessment process.
Tips for hosts
Walk the renter around the vehicle at pick-up and point out any pre-existing damage
Confirm the odometer and charge level together with the renter before they drive away
Do a thorough inspection immediately upon return and photograph any new damage before the renter leaves
Report any damage through your booking within 48 hours of the rental ending
Tips for renters
Take photos before you drive off — do not wait until you return the vehicle
If you notice damage that has not been documented, raise it with the host at pick-up and photograph it immediately
Take a final set of photos at drop-off to confirm the vehicle's condition on return
Return the vehicle with at least the same charge level agreed at the start of the rental
If a dispute arises
If damage is reported after a rental, evee will review the evidence provided by both the host and renter to determine liability. Thorough photo and video documentation from both pick-up and drop-off is the most effective way to protect yourself. Contact us via the chat icon at the bottom of this page if you need assistance.