We highly recommend being there in person to hand over your car to renters. This is so you can check that it is the right person picking up the car, explain the basic features to them, and document the pre-existing condition of the vehicle. If this is not possible, someone you trust — such as a family member, friend, or neighbour — would also be suitable.

In some cases, such as if you are going overseas for an extended period of time, an evee team member may be able to manage handovers on your behalf. Please reach out to us via the chat icon at the bottom of this page if you would like to learn more.

When you meet the renter at the pickup location, it is very important to check their physical driver licence against the licence name and number from their booking (this information is temporarily revealed 24 hours before the rental). If the details do not match or you are unsure about anything, do not hand over the vehicle and contact us immediately via the chat icon at the bottom of this page.

During a handover, hosts will typically go over the main controls and features of the car. For many renters it may be their first time driving electric, so this elevates the experience for them and also gives you peace of mind. Before they drive away, you should also let the renter know any conditions you have about the rental, including the expected charge level and cleanliness upon return.

Taking thorough photos and videos at both pickup and return is one of the most important things you can do as a host. If any damage occurs during the rental, our team will rely on this documentation as evidence of the pre-existing condition of the vehicle. Without clear photos of the affected area before the rental, it may not be possible to establish renter liability.

The more photos, the better. We recommend taking at least 50 photos per handover and return. Cover every angle — exterior all the way around, interior, dashboard, seats, boot, close-ups of any existing marks or scratches, tyres, and the licence plate. Do not forget to capture far-away shots as well as detailed close-ups.

You must retain all photos and videos for a minimum of 30 days after the rental ends, in case a dispute or damage claim is raised after the renter has returned the vehicle.

In addition, take photos of the odometer and battery level at both pickup and return so you can charge the renter accordingly.