If You Purchased Roadside Assistance
In the event of an emergency, please contact NRMA's assistance line on 1300 369 349.
When you call, please have the vehicle's registration number ready. You may also need to mention that you are renting the vehicle through evee.
Please keep your host informed of the situation and provide updates as they become available.
If you selected Roadside Assistance during checkout, evee will cover the cost of eligible roadside services, including:
Vehicle breakdown
Flat tyre assistance (installation of spare tyre, if available)
12-volt battery failure or jump-start
Vehicle lockout
Towing to the nearest safe location or repair facility
EV battery depletion recovery
Important: What Roadside Assistance Does Not Cover
Roadside Assistance covers the roadside service itself — not vehicle damage or repairs.
You remain responsible for:
Replacement or repair of damaged tyres
Travel costs to your destination
Vehicle repairs
Accident damage
Any damage caused during your trip
For example, Roadside Assistance may cover the cost of towing the vehicle, but not the cost of replacing a damaged tyre.
Damage liability is governed separately under evee Protect and the Terms and Conditions for Renters.
If You Did Not Purchase Roadside Assistance
If Roadside Assistance was not selected at checkout:
You are responsible for arranging roadside assistance independently
You are responsible for all associated costs
evee may assist with coordination, but all costs remain your responsibility
Any costs incurred by evee on your behalf may be charged to you.
What to Do in an Emergency
If the vehicle becomes unsafe or cannot be driven:
Safely bring the vehicle to a stop
Move yourself and any passengers to a safe location if possible
Contact evee via the chat icon at the bottom of this page, or call our emergency line on (02) 5564 0003
Follow the instructions provided by evee or the roadside assistance provider