If your host cancels your booking, you will receive a complete refund to the payment method on file. The refund process typically takes between 3 to 7 business days.

Once you receive a cancellation notification, you have the option to immediately re-book with another host to secure your chosen dates. If you encounter any difficulties during the re-booking process, feel free to reach out to us via the chat icon at the bottom of this page and we will be happy to assist.

Please be aware that if a host asks you to cancel the booking, it is important to advise them to handle the cancellation directly through their account. Cancelling the booking as a renter may result in a cancellation fee.

In the event of a last-minute cancellation, we can help you find a suitable replacement listing promptly. Our team can contact other hosts to check their availability and facilitate your booking request faster. Should you encounter a short notice cancellation, do not hesitate to reach out to us via the chat icon at the bottom of this page and we will assist you in arranging an alternative listing.