Minor dents and deformation to the under-body

Where the vehicle is more than 1 year old, dents under 20 mm in diameter where the paint has not been broken and the metal is not exposed

Dents of any diameter on the bonnet, roof, wheel arches, style lines, door sills or edges, and panel creases

Dents greater than 20 mm in diameter

Multiple dents in one area, regardless of size

Any damage affecting or penetrating the paintwork

Hail damage

Any stone chip that has not penetrated down to the metal

Where the vehicle is less than 1 year old, stone chips less than 1 mm in diameter — no more than 5 per panel

Where the vehicle is more than 1 year old, stone chips less than 2 mm in diameter

Any stone chip that has penetrated down to the metal

More than 5 stone chips to an area

Scratches that have not penetrated through to the base metal and can be polished out

Where the vehicle is less than 1 year old, scratches less than 20 mm in length

Where the vehicle is more than 1 year old, scratches less than 25 mm in length and less than 1 mm wide

Light scuffing or scratches on the bumper where there is no paint penetration and can be polished out

Fewer than 5 stone chips on the bumper and less than 3 mm in diameter

Where the vehicle is more than 1 year old, scratches under the front bumper lip less than 50 mm in length

Any broken or cracked paint

Bumper that is broken, cracked, deformed, buckling, or misaligned

More than 5 scratches covering a quarter of the bumper

Dents more than 25 mm in length

Damage to textured bumper

More than 5 stone chips to an area

Stone chips down to the metal and more than 3 mm in length

Scratch under front bumper lip more than 50 mm in length

Light scratches or scuffing to the rim up to 20 mm in length and not down to the alloy rim

Scratches or scuffing to the wheel side wall of any length (must not have punctured the sidewall)

Tyre punctures that can be repaired with a tyre repair kit

Light scratches or scuffing to wheel hubcaps up to 25 mm in length and no more than 2 per hubcap

Wheel trims or hubcaps that are cracked, broken, missing, mismatched, or not the original fitment

Alloy rims that are cracked, buckled, gouged, mismatched, or not the original fitment

Deep scuff marks to the alloy rim more than 20 mm in length

Tyre tread or sidewall damage that makes the tyre unroadworthy (e.g. cuts, bulges, gouges, flat spots)

Light scratches, minor chips, bull's-eyes, and stars less than 2 mm in length that can be filled with resin

Any cracks or holes that may worsen over time or make the vehicle unroadworthy

Cracks in the primary and critical vision area of the windscreen (not the edging)

Light marks that can be removed by vacuuming or general cleaning

Any permanent damage caused by harsh or corrosive materials

Tears, cuts, holes, or burns

Any damage to the structure, shape, or positioning of a seat

Excessive oil, grease, soil, mud, or sand beyond regular day-to-day use

Evidence of smoking in the vehicle

Stains or marks that cannot be removed by general cleaning or require steam cleaning

Cracks and deep scratches more than 4 mm on the touchscreen

Minor cosmetic damage that does not affect the functionality of the keys, accessories, or equipment

Damage caused by incorrect fitting of accessories (e.g. snow chains and roof racks)

Removal or damage to any item supplied with the vehicle (e.g. tools, spare tyres, and first aid kits)

Damage to the charge port such that charging cannot occur

Damage to the portable charger such that charging cannot occur