If you have incurred additional costs during a booking (e.g. tolls, charging, cleaning, delivery), you can request reimbursement from the renter using the Request Extra Payment form.
Important: Do not use this feature to extend a booking — insurance only applies to the original booking period. Renters must request extensions through their dashboard.
When to Use This
You can request extra payment for:
Toll road charges
Public charger fees incurred on your payment method
Extra cleaning or detailing
Delivery or pickup costs
Minor fines or administration fees
Minor damages
Where to Find It
Go to your Hosting Dashboard
Open the relevant booking details
Scroll down to the Support section
Click Request extra payment
Submitting the Request
Once the form opens:
Add a payment description
Enter the amount
Add a comment if needed (e.g. reference trip locations or times)
Upload supporting evidence (e.g. screenshot or receipt)
Then click Request — the renter will be notified automatically.
What Happens Next
The renter has 48 hours to approve the charge
If they approve, the payment is processed and added to your next payout
If they do not respond within 48 hours, the payment is deemed accepted and processed automatically
If they decline, evee Support may step in to review and mediate
Tips for Faster Approval
Upload clear proof (e.g. a PDF toll invoice or charger receipt)
Submit requests within 48 hours of the trip ending
Communicate clearly and professionally