It is normal for a car to sustain a little bit of damage over its lifetime as a result of continued usage - this is considered wear and tear. The below article is here to help you decide what is fair wear and tear, and what damage is significant enough that a renter should be liable for the cost of repair. If you have any doubts, please contact evee support.
Dents and deformation
Fair wear and tear ✅
Minor dents and deformation to the underbody
Where the car is more than 1 year old, dents under 20 mm in diameter where the paint has not been broken and the metal is not exposed
Not fair wear and tear ❌
Dents of any diameter on the bonnet, roof, wheel arches, style lines, door sills or edges, and panel creases
Dents greater than 20 mm in diameter
Multiple dents in one area, regardless of size
Any damage affecting or penetrating the paintwork
Hail damage
Stone chips
Fair wear and tear ✅
Any stone chip that has not penetrated down to the metal
Where the car is less than 1 year old, stone chips that are less than 1 mm in diameter. No more than 5 per panel
Where the car is more than 1 year old, stone chips that are less than 2 mm in diameter. No more than 5 per panel
Not fair wear and tear ❌
Any stone chip that has penetrated down to the metal
More than 5 stone chips to an area
Scratches
Fair wear and tear ✅
Scratches that have not penetrated through to the base metal and can be polished out
Where the car is less than 1 year old, scratches that are less than 20 mm in length
Where the car is more than 1 year old, scratches that are less than 25 mm in length and less than 1 mm wide
Bumpers
Fair wear and tear ✅
Light scuffing or scratches on bumper where there is no paint penetration and can be polished out
Less than 5 stone chips on bumper and less than 3 mm in diameter
Where the car is more than 1 year old, scratches under front bumper lip less than 50mm in length
Not fair wear and tear ❌
Any broken/cracked paint
Bumper that is broken, cracked, deformed, buckling, or misaligned
More than 5 scratches that cover a quarter of the bumper
Dents more than 25 mm in length
Damage to textured bumper
More than 5 stone chips to an area
Stone chips down to the metal and more than 3 mm in length
Scratch under front bumper lip more than 50 mm in length
Wheels and tyres
Fair wear and tear ✅
Light scratches or scuffing to rim up to 20 mm in length and not down to alloy rim
Scratches or scuffing to wheel side wall of any length (must not have punctured sidewall)
Tyre punctures that can be fixed by a tyre repair kit
Light scratches or scuffing to wheel hubcaps up to 25 mm in length and no more than 2 per hub cap
Not fair wear and tear ❌
Wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap
Alloy rims that are cracked, buckled, gouged or mismatched or not the original rim
Scuff marks to alloy rim more than 20 mm in length
Tyre tread or sidewall damage that makes the tyre unroadworthy, e.g. cuts, bulges, gouges, and flat spots
Windscreen and windows
Fair wear and tear ✅
Light scratches, minor chips, bullseyes and stars less than 2 mm in length and can be filled with resin
Not fair wear and tear ❌
Any cracks or holes that may worsen over time or make the car unroadworthy
Cracks in the primary and critical vision area of the windscreen (not the edging)
Interior
Fair wear and tear ✅
Light marks that can be removed by vacuum or general cleaning
Not fair wear and tear ❌
Any permanent damage caused by harsh or corrosive materials
Tears, cuts, scratches, holes or burns
Any damage to the structure, shape or positioning of a seat
Excessive oil, grease, soil, mud or sand outside of regular day to day use
Evidence of smoking in the vehicle
Stains or marks that cannot be removed by general cleaning or require steam cleaning
Cracks and deep scratches more than 4 mm on touchscreen
Keys, accessories and equipment
Fair wear and tear ✅
Minor cosmetic damage that does not affect the functionality of the keys, accessories and equipment
Not fair wear and tear ❌
Damage caused by incorrect fitting of accessories, e.g. snow chains and roof racks
Removal or damage to any item supplied with the vehicle, e.g. tools, spare tyres and first aid kits
Damage to the charge port such that charging cannot occur
Damage to the portable charger such that charging cannot occur